The terms and conditions for use of the Shivas Jewelers website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to Dutch law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Dutch courts.
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the shivasjewelers.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Once you have completed an online purchase, we will send you an email confirming your order details.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order. Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch.
Goods will not be despatched until payment collection has been successful.
Whilst we are under no obligation to accept your order, we would normally do so where:
(1) The product is available
(2) The order reflects current pricing
(3) Your credit card/debit card payment is approved by your credit card/debit card company
(4) Your order passes our verification checks
We cannot accept orders from persons under the age of 18.
All orders can be placed via our customer experience team who can be contacted on +297.583.4077 during the following times:
Monday-Friday: 9:00am - 6:00pm
Calls are charged at local rate. Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.
When can I expect my orders to arrive?
All orders received online at Shivas Jewelers are processed and, depending on stock availability, are despatched as promptly as possible and normally within 1 to 5 working days of receiving the order. If the items you have ordered qualify for Express Delivery, they will normally be despatched within 1-2 working days.
Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of despatch.
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.
We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.