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Return Policy

Shiva’s buys directly from the source, guaranteeing at least 15%-20% in savings compared to state-side prices. But our commitment to you does not end at purchase or even when you walk out of our store.

Still not sure about a piece? No problem! At Shiva’s we live by one simple motto: “Take home our jewelry, have it appraised, then pay us.” That’s right! We are so confident of the unsurpassed quality and value of our jewelry that we let you go home with it, have it appraised, and send us payment after and only after you are completely satisfied. If for any reason you are not satisfied, simply return the piece to us with a 100% refund.

Please note that to be eligible for return and Shiva’s money back policy, items must be in their original purchase condition including all product documentation. Returns and refunds are only applicable to jewelry and diamonds and not any timepieces sold by Shiva’s Gold and Gems.

Shipping Policy

Shiva’s Gold and Gems is able to ship any and all purchased items to U.S. destinations through Federal Express Insured. Charges will vary based on piece dimensions and value.